Privacy Policy
When you contact us, we will be handling personal information that you provide to us. This page explains how we use that information.

What personal data might we handle?

• Your name

• Your email address

• Your phone number

• Your address

• Information about your profession, projects or interests

• Your social media handles

• Information about any disabilities or financial / legal constraints affecting you that you may have told us about.

What is our legal basis for processing this data?

When you contact us or provide personal information to us you are giving your consent for us to collect personal information in order to respond to your enquiry or provide you with the service you are contacting us about, or for other reasons you have given your permission for. We are therefore processing this data on the legal basis of ‘consent’.

We will only collect and use personal information for the purposes specified here, or as required by law. We will not collect or retain any data that we do not need for the purposes listed here.

What might we use this data for?

We will only use this data for three possible reasons:

• To respond to your request, or provide you with the service that you have requested.

• To provide you with an important notification (for example, if there has been a problem)

• To keep you updated with news and updates, or invite your to participate or contribute to the WikiHouse project more generally (only if you have given us permission to do so)

• To conduct internal research and analytics on the nature and background of communications we receive.

Who will we share it with?

We will never share your personal data with anyone, except in order to fulfil the service you have requested us to perform (for example, to put you in touch with a manufacturer, professional or a potential collaborator that you have asked to be connected with).

How long will we keep the data for?

We will retain this data until further notice, unless you ask us to delete it.

How will we protect it?

We protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

You can opt-out

If at any time you receive a news or update email from us and wish to stop receiving any such emails in future, please contact us or use the ‘unsubscribe’ button in the email.

Your right to access

You may contact us at any time to ask to see what personal data we hold about you.

Your right to be forgotten

You may have your personal information removed or corrected at any time by contacting us to make your request.

Your right to object

The General Data Protection Regulation gives you the right to object to our processing of your personal information and to ask us to stop processing it. However, it also gives us the right to continue to process it if we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms. To exercise your right to object, you can contact us, giving specific reasons why you are objecting to the processing of your personal data. These reasons should be based upon your particular situation.

Your right to complain

If you believe that we have mishandled your data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can report a concern here (but please do contact us first, so that we can try to address your complaint).

Last updated: September 2021